Our practitioners rely on running a full diary. We need maximum possible notice of cancellations to give us the best chance of refilling a gap, and therefore preventing lost earnings.
Cancellations with less than 24 hours' notice will regrettably therefore incur a fee to cover the full treatment cost. Repeated cancellations with less than 48 hours' notice will prompt a warning message, but no immediate fee.
Please note:
Cancellations of Monday appointments should be brought to us by the preceding Saturday, as we are closed on a Sunday.
Where possible, we very much appreciate knowing of any cancellations as soon as possible, so please don't wait for your reminder text to contact us! This saves us refusing patients appointments unnecessarily.
Thank you for your understanding and cooperation!